An IT team must be able to provide measurable results against broader business strategies and goals ensuring that the business meets its relevant legal obligations. Such as GDPR, website cookie policy etc.

The IT team must also assure stakeholders can have confidence in the company’s IT services and to facilitate an increase in the return on IT investment.

Many SME businesses often run their “I.T. operations” with a small team unless they operate in a technology field. Typically providing IT Support to users and Infrastructure management of servers and so on. This is absolutely fine but there must be resilient processes in place covering budget management, system selection, process improvement, security and legal compliance etc.

However, robust processes are needed for efficiency, visibility and business comprehension. Let’s face it, Technical and non-technical teams are not known for their ability to communicate well together. It’s very important, therefore, that straight talking IT leaders are used to fill this gap. Without doing so will lead to your IT teams driving the IT strategy without it being aligned with the rest of the business.

It can even be said that when technologies are chosen, it is sometimes done by the IT team members alone based on what’s best for them rather than what’s best for the business or even worse, the business unit getting it’s own technology installed without aligning it with IT.

At iTech Knowhow, we use our expertise and experience to ensure that the technology used within the business is aligned to the business strategy, not the other way round. We can also lead and steer the technology teams in their language to deliver the best results.