Digital Transformation and change management are difficult to deliver even for the best in the business. The hardest bit when delivering a new technology (or any change for that matter), is usually not the technology aspects. The difficult and riskiest part is almost always managing the change with your people. Especially with complex systems such as an ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management).

Careful planning is needed and its essential that full “buy-in” is received from the entire business otherwise the project will be doomed.

There are many different kinds of systems available that specialise in one thing or another and our Directors have successfully implemented most of these systems at some point during their careers. They also have knowledge about competing packages and which ones can best be used within your business. For example, “Salesforce” is the market leader as a CRM system, but that doesn’t mean it would be the best choice to use within your business. An experienced technology leader will expertly help with this decision process.

Our Directors fully assess the business and its culture when identifying the best fitting system. Once you get over the initial problem of choosing your system, the next problem in implementing it. Getting a professional change manager leading the project is absolutely necessary when implementing large systems.